Privacy Policy

Privacy Policy for Khet Foods

Last Updated: November 12, 2024

Thank you for choosing Khet Foods. Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your information when you use our farm-to-table services.

1. Information We Collect

We collect and use the following types of information:

  • Personal Information: This includes your name, phone number, email address, and delivery address. We collect this information to provide our services, including delivering fresh produce to you.
  • Payment Information: When you make a purchase, we collect payment information, such as credit card details, for billing purposes. This data is securely processed through a third-party payment gateway.
  • Usage Data: We collect data on how you use our app, including pages visited, interactions, and time spent on each feature. This helps us improve our app's functionality and user experience.
  • Location Information: If you grant permission, we collect your location to provide personalized service and delivery updates.

2. How We Use Your Information

We use your information to:

  • Process orders and deliver farm-fresh produce to your doorstep.
  • Provide personalized recommendations and updates about our products and promotions.
  • Improve our app's performance and user experience based on usage data.
  • Communicate with you about your orders and our services, including sending text messages for order updates and promotional offers.

3. Proof of Consent and Opt-In for Messaging

We require your consent to send text messages to your mobile number. This is necessary for providing real-time updates about your orders, special offers, and other relevant information through SMS.

Opt-In and Proof of Consent for Text messages

To send text messages through a third-party API, we will obtain your explicit consent during the account registration and ordering process. By checking the "I agree to receive SMS notifications" box, you confirm that:

  • You agree to receive SMS notifications related to your orders and promotions.
  • You understand that you can opt out at any time by replying "STOP" to any message.
  • You acknowledge that your consent is stored as proof of agreement for compliance and record-keeping.

This consent will be stored securely and will serve as proof that you agreed to receive SMS updates from Khet Foods. You may withdraw your consent at any time by updating your preferences in the app or contacting our customer support.

4. Data Sharing and Disclosure

We do not sell or share your personal information with third parties, except when necessary to provide our services:

  • Service Providers: We may share your information with third-party providers like Twilio (for messaging services) and Stripe (for payment processing), who adhere to privacy and data protection regulations.
  • Legal Requirements: We may disclose your information if required by law or to protect the rights and safety of our users, company, and partners.

5. Data Security

We implement robust security measures to protect your information against unauthorized access, loss, or misuse. Your information is encrypted during transmission and stored securely on our servers. Despite these measures, we cannot guarantee absolute security due to the inherent risks of data transmission.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Correction: You have the right to access and correct your personal information at any time. This can be done through your account settings or by contacting us.
  • Opt-Out: You may opt out of receiving marketing communications by adjusting your preferences in the app or replying "STOP" to SMS messages.
  • Account Deletion: You may request account deletion, in which case your data will be permanently removed from our records, except as required by law.

7. Changes to the Privacy Policy

We may update this Privacy Policy periodically. When we make changes, we will post the updated policy on our app and website, and you will be notified. Continued use of Khet Foods after any changes signifies your acceptance of the updated terms.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Khet Foods Customer Support

Email: [email protected]